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System Support & Logistics

Today’s test equipment market requires an exacting, professional, and effective global customer support program. In addition to manufacturing world-renowned test and measurement products, Astronics Test Systems maintains a highly successful presence in a wide range of domestic and international support operations.

Astronics Test Systems maintains and trains worldwide Field Service Engineers (FSE) for the field repair of customers’ deployed systems. Each assigned FSE will have been trained on both the customer’s hardware and software architectures. The in-depth knowledge of the system design coupled with both general and specific tools offers the customer the most concise, timely repair option. Our FSE’s have provided in-country support to both commercial and military test customers. If an Engineering Change Proposal (ECP) for an existing system is required, the responsible  FSE will be fully trained on the specifics of that ECP prior to on-site service.

Performance Based Logistics (PBL) is a support strategy that places primary emphasis on optimizing system support to meet the needs of the customer. Its primary focus is the documentation of customer performance requirements as measurable metrics, the designation of single point accountability for performance with a Product Support Integrator, and the development of support metrics and accompanying incentives to ensure that the performance objectives are met. In short, PBL is buying performance. A PBL delineates outcome performance goals for system uptime, ensures that responsibilities are assigned, provides incentives for attaining these goals, and facilitates the overall life-cycle management of system reliability, supportability, and total ownership costs. It is an integrated acquisition and logistics process for buying system uptime capability.

We can now offer a solution that includes extensive PBL experience coupled with the most comprehensive system support knowledge available, resulting in a cost-effective support solution.